Privacy Policy
Last Updated: October 14, 2025
Welcome to Grenzo.in (“we”, “our”, or “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you visit our website or make a purchase.
By using https://grenzo.in, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from our website, we collect the following types of information:
a. Personal Information
When you make a purchase or register on our site, we may collect:
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Full name
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Billing and shipping address
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Phone number
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Email address
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Payment information (processed securely via Shopify; we do not store your card details)
b. Device Information
We automatically collect certain information about your device, including:
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IP address
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Browser type and version
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Time zone
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Cookies and session data
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Pages viewed and time spent on the website
c. Order Information
We collect data about the products you view or purchase, including product names, order total, and delivery details.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Communicate with you (order updates, support, offers)
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Improve our website and product experience
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Prevent fraudulent transactions
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Comply with legal obligations
If you opt in to receive marketing, we may send you newsletters, promotions, or updates about Grenzo products. You can unsubscribe anytime.
3. How We Share Your Information
We share your information only when necessary, and always securely.
a. With Service Providers
We use trusted third-party partners such as:
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Shopify – to host our online store and process transactions
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Payment gateways (e.g., Razorpay, Shopify Payments) – to process your payments securely
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Logistics providers – to deliver your order
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Analytics tools – to understand user behavior and improve our website
These providers only access your data as needed to perform their functions.
b. For Legal Compliance
We may disclose your information if required by law, regulation, or legal process.
4. Cookies
Our website uses cookies to:
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Maintain your shopping cart
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Remember your preferences
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Track website performance
You can disable cookies in your browser, but some site features may not function properly.
5. Data Retention
We retain your personal information for as long as necessary to:
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Fulfill your order
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Resolve disputes
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Comply with legal and tax obligations
You can request deletion of your personal data by emailing hello@grenzo.in.
6. Data Security
We follow industry best practices to protect your data.
All transactions are encrypted using SSL (Secure Socket Layer) technology.
Your payment information is processed by Shopify’s PCI-DSS compliant system — we never store your full card details.
7. Your Rights
You have the right to:
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Access and review your personal data
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Request correction or deletion
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Withdraw consent for marketing communications
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File a complaint if you believe your data rights are being violated
To exercise these rights, contact us at hello@grenzo.in.
8. Third-Party Links
Our website may include links to third-party websites (e.g., courier tracking or social media). We are not responsible for the privacy practices or content of those sites.
9. International Visitors
If you are visiting from outside India, note that your information may be transferred and processed in India or other jurisdictions where our service providers operate. By using our site, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated “Last Updated” date. Continued use of the website after changes means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at: