Terms & Conditions
Last Updated: October 14, 2025
Welcome to Grenzo.in (“Website”, “we”, “our”, or “us”).
These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products offered by Grenzo through our online store powered by Shopify.
By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website.
1. General Information
Grenzo is an Indian brand specializing in premium matcha and related tea products.
Our website (https://grenzo.in) is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
2. Eligibility
By using this Website, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
You agree to use the Website for lawful purposes only.
3. Products and Pricing
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All products and prices listed on Grenzo.in are subject to change without notice.
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We make every effort to display product information accurately, but we do not guarantee that product descriptions, images, or pricing are free from errors.
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Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
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We reserve the right to modify, discontinue, or limit the sale of any product at any time.
4. Orders and Payment
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Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
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Payment can be made using the payment methods supported by Shopify, such as credit/debit cards, UPI, or wallets.
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All payments are processed securely via Shopify’s payment gateway. We do not store your payment details.
5. Shipping and Delivery
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Orders are processed within 1–3 business days.
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Estimated delivery time depends on your location and courier availability.
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Grenzo is not responsible for delays caused by third-party logistics providers or incorrect delivery details provided by the customer.
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You will receive a tracking link once your order has been shipped.
6. Returns, Refunds, and Exchanges
Due to the nature of our products (food-grade items), we do not accept returns or exchanges once the packaging has been opened or tampered with.
Refunds or replacements may be issued only if:
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The product was damaged during shipping, or
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You received the wrong item.
To request a return or refund, please email us within 48 hours of delivery at support@grenzo.in with your order number and photos of the product.
7. Intellectual Property
All content on this Website, including text, images, graphics, logos, and product descriptions, is the property of Grenzo and protected under applicable copyright and trademark laws.
You may not reproduce, distribute, or use any content without our written permission.
8. User Conduct
You agree not to:
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Use the Website for fraudulent, unlawful, or malicious purposes.
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Interfere with the Website’s operation or security.
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Collect data or personal information from other users.
9. Limitation of Liability
Grenzo shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website or products, including but not limited to allergic reactions, product misuse, or loss of data.
10. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Third-Party Links
Some links on our site may direct you to third-party websites (e.g., Shopify payment pages or courier tracking). We are not responsible for the content or accuracy of those external sites.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, with jurisdiction in the courts of New Delhi, Delhi.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with the date of revision. Your continued use of the Website constitutes acceptance of those changes.
14. Contact Information
For any questions about these Terms, please contact:
📧 hello@grenzo.in
🌐 https://grenzo.in