Return & Refund Policy
Last Updated: October 14, 2025
Thank you for shopping with Grenzo.in.
We take pride in offering premium-quality matcha and tea products, handled with care from production to delivery.
Because our products are consumable and perishable, we maintain a strict but fair return and refund policy to ensure product safety and hygiene.
By placing an order on https://grenzo.in, you agree to the terms below.
1. Returns and Replacements
We do not accept returns of opened or used products due to food safety and hygiene reasons.
However, we offer replacements or refunds in the following rare cases:
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You received a damaged or defective product
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You received the wrong product
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The product was missing from your order
If any of the above applies, please contact us within 48 hours of delivery.
To be eligible for a replacement or refund:
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The item must be unused, unopened, and in its original packaging.
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You must provide photo or video evidence of the issue (damaged package, wrong item, etc.).
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You must email us at hello@grenzo.in with your order number and proof of issue.
After verification, we will either:
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Send you a replacement product (where available), or
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Issue a refund to your original payment method.
2. Refund Process
Once your claim is approved, refunds will be initiated within 5–7 business days.
The amount will be credited to your original payment method (e.g., bank, UPI, card, or wallet), depending on your payment provider’s policies.
If you haven’t received your refund within 10 business days, please:
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Check with your bank or payment provider first
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Then contact us at hello@grenzo.in
We’ll be happy to assist.
3. Non-Returnable Items
The following items are not eligible for return or refund:
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Opened or used matcha products
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Items purchased during sales, discounts, or promotional offers
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Free samples or gifts with purchase
4. Order Cancellations
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Orders can be cancelled only before dispatch.
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Once your order has been shipped, it cannot be cancelled.
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To cancel, email us at hello@grenzo.in with your order ID within 12 hours of placing your order.
If your order qualifies for cancellation, a full refund will be processed within 5–7 business days.
5. Damaged or Missing Products
If your parcel appears damaged or tampered, please:
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Take clear photos/videos of the outer packaging and the product.
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Email us within 48 hours of delivery.
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Do not discard the packaging until your issue is resolved.
We’ll review your claim and offer a replacement or refund after verification.
6. Late or Missing Refunds
If you have not received your refund after 10 business days:
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Reconfirm with your bank or card issuer
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Check your payment method (e.g., UPI app, credit statement, wallet)
If the issue persists, please contact us at hello@grenzo.in — we’ll help track it.
7. Contact Us
For return, refund, or cancellation queries, contact us at:
📧 hello@grenzo.in
🌐 https://grenzo.in
We aim to respond to all queries within 24–48 business hours.